Is your Zoom HIPAA Compliant? Considerations for Zoom Therapy & Telehealth Security

‍For many therapists, Zoom has become a normal part of everyday practice. Whether you are providing telehealth sessions from home, connecting with clients across Hawaii, or offering virtual consultations, it’s important to make sure the platform you are using protects client privacy and supports HIPAA compliance.

While many platforms (like Doxy.me or EHR-related platforms) are automatically HIPAA compliant and designed specifically for healthcare use, you'll want to take a few extra steps to ensure that your Zoom account is HIPAA compliant if Zoom is your telehealth platform of choice.

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Is Zoom HIPAA Compliant?

‍The short answer is: it can be.

Not all Zoom accounts are automatically HIPAA compliant. Therapists and healthcare providers typically need a Zoom for Healthcare plan along with an active Business Associate Agreement (BAA) in place.

If you are using Zoom for telehealth sessions, it’s important to verify both of these items within your account settings.

How to Check if Your Zoom Account is HIPAA Compliant

To confirm whether your Zoom account has an active HIPAA BAA and is provisioned correctly, follow these steps:

Step 1: Log Into Your Zoom Account

Go to:
https://zoom.us

Sign into your Zoom web portal.

Step 2: Navigate to Plan Management

From your account dashboard:

• Click “Plans and Billing”

• Then click “Plan Management”

Step 3: Verify the Business Associate Agreement (BAA)

Scroll down until you see:

Business Associate Agreement (US only)

You’ll want to confirm:

• The BAA option is enabled

• The agreement status shows as active or executed

This is one of the most important indicators that your Zoom account is configured for HIPAA-related use.

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How to Verify You Have Zoom for Healthcare

Within the same “Plans and Billing—> Plan Management” section of your Zoom.us web portal, review your account details carefully.

Then, look for the option to enable or view the Business Associate Agreement (BAA), which indicates a healthcare plan designation within the BAA itself.

If you are unsure, you may also want to contact Zoom support directly for confirmation.

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Why HIPAA Compliance Matters for Telehealth Therapy

As therapists, protecting client privacy is essential. While telehealth creates flexibility and accessibility for both clinicians and clients, it also comes with additional responsibilities regarding data security and confidentiality.

Taking a few minutes to confirm your Zoom HIPAA compliance settings can help you feel more confident in the technology you are using for client care.

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All content provided throughout my newsletters, emails, website, courses, and consultations are for general educational purposes only. It is based on my professional experiences in my own private practice, and in helping other therapists with their private practices. It is not legal, tax, financial, or billing/compliance advice and should not be relied upon as a substitute for advice from other licensed professionals. Outcomes and results are not guaranteed. Individual circumstances vary, and you are responsible for independently verifying information and making decisions appropriate to your situation.

Any support provided is general in nature and based on my experience. It should not be relied upon as legal, tax, financial, or compliance advice.